Testing: Report

100 points

Overview

The purpose of this assignment is to demonstrate the importance of the final test report and to illustrate the complex rhetorical challenges of preparing such a report. Usability reports are often the only part of the process seen by other developers and other departments. They can also have implications for external bodies, including government agencies, licensing and safety boards, consumer groups, the media, and even the general public. The most difficult rhetorical challenge in a test report is that of offering areas for improvement to the developers who created the item you have tested in a persuasive way.

Using the examples provided by Barnum (Chapter 9), previous student examples, and our discussions in class, prepare a final test report for internal distribution in the organization whose product or service you have tested.

Your report should include both the results of your testing and recommendations for action to be taken to improve the document you tested, including priorities for each of the recommendations you make.

  • Our partner will be Roanoke Chowan Community Health Center
    Your usability test should be directed at https://rcchc.org/.
    Some of the tasks and populations that use the website include:
    • onboarding to website
    • onboarding to projects within the website.
    • information seeking behaviors
    • community/client outreach
    The more ambiguous uses of the site include:
    • to recruit inclusive or potentially underrepresented users including multiple language options and a variety of devices.
    • to lower cognitive burden for participation
    • to improve information architecture for install base

Deliverables

  1. Usability test report document

Format

  • Google document and with comments enabled

Length

  • 20ish pages

Submission

  • all drafts and work should be submitted through Moodle using a single Gsuite link.

Rubric and Examples